Frequently Asked Questions
Everything you need to know about our organic pantry essentials.
Where are Clearspring products sourced from?
We specialize in authentic Japanese and European organic foods. Our products are sourced directly from traditional producers who follow sustainable and organic farming practices.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
Are all your products vegan and gluten-free?
The majority of our range is plant-based and vegan-friendly. We also offer a wide selection of gluten-free products; please check the specific dietary icons on each product page for confirmation.
What is your policy on damaged or missing items?
If your order arrives damaged or is missing items, please contact our customer support team within 48 hours of delivery with your order number and photos of the packaging.
Do you use sustainable packaging?
Yes, we are committed to reducing plastic waste. We use recyclable glass jars, BPA-free cans, and compostable pouches wherever possible to minimize our environmental footprint.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking link and a unique tracking number to monitor your delivery status.